Making Change and Fishing Tackle
Ok, ignore what I said last week. So much for making an executive decision to skip this part of the continuous improvement cycle. That is […]
business
Putting Risk in its Place
Hmmmm. Just looking at that word ‘risk’ gets me a bit scared. It’s silly really. There are tiny risks, infinitesimally unlikely risks, funny risks and […]
Taking your business seriously
I seem to mention a certain man, a Mr Ronald G. Ross, an awful lot in this blog. In fact I did some online training […]
Reading for Pleasure or Pain
Identifying the boundaries of your organisation and its operations is a fundamental part of its strategic framework and it generally uses a different skill set […]
Exploring practices – an introduction
I have written several times in the last nine months that processes are the ultimate form of implementation. To achieve an outcome, there’s no point […]
Deeming Deming and Profound Knowledge
W. Edwards Deming was, amongst many things, a statistician, electrical engineer and author who lived from 1900 to 1993. He is fascinating to read about […]
Fixing Teeth and Performance Reporting
Performance reporting to some people seems akin to a root canal… except that it keeps happening over and over again. Why do I say that? […]
Intriguing Decision Tables
I’ve been looking forward to this fortnight’s post as it’s on a topic which intrigues me, but that I haven’t explored too much in the […]
Templation: Anything Worth Doing is Worth Doing Right
Today we’re thinking about forms and templates – those reusable artifacts that mean every time you need to produce a letter or a piece of […]
Realistic Rulebooking
A rule book is ‘what’ I’ve identified as the end product of documenting business rules to support the delivery of superior business achievements, but I’ve […]
A Model for Superior Organisational Alignment and Success – to Recap
I’m nearly 6 months into this blog and thought the time had come to do a recap on the Superior Business Analysis Organisational Model […]
Clarifying Complexity and Mud Fudge Cake
The delivery of goods and services by the public, private and even not-for-profit sectors is no longer simple. Goods and service providers are no […]
Policy Processing
To me, the intrigue of developing policy (for both internal and external application) lies in two areas. Firstly, in the opportunity to use your […]
Sticking Points for Strategic Planning
Today we are back looking at the strategy end of the cycle, the topside, and how to usefully document it. This is a curly question […]
Deliberating, Documenting, Delivering
Following on from last week’s post, this week we are starting to look at what each part of the model looks like in a concrete, […]
Cycling like a Corkscrew – the Six Faces of Superior Business Analysis
In Rudyard Kipling’s “Just So Stories” (1902), there is a poem that opens with: I keep six honest serving-men (They taught me all I knew); […]
Traceability in Following your Dreams
With the start of 2013 and a new set of New Year’s resolutions, it seems like the perfect time to talk about how to fulfil […]
Keep Calm and Carry On… IMPROVING!
It is all very well working hard, following processes and generally being good employees, but what is the point unless you know that (a) you […]
All About Going with the Process Flow
Yes, this is the week that I’ve been looking forward to. Where I zip down my outfit to reveal …. Processwoman! So today we are […]
Ruling the Business Right
Today we are looking at business rules, the clear cut dos and don’ts within an organisation that slice through the grey spaces of behaviour and […]
Underpinning the Golden Triangle – The Value of Business Principles
Today we are talking about business principles – the base of the strategic golden triangle and the foundations of any organisation. Principles are generally the […]
The Original Superior Business Analysis Organisational Model
When I pulled the Superior Business Analysis ‘Organisational Model’ together, I spent a lot of time dithering over its name. Did an ‘organisational model’ […]
Healthy Organisations and Business Doctors
One definition that the Merriam-Webster dictionary uses for “doctor” is “a person who restores, repairs, or fine-tunes things”. I like this definition because it assumes […]