Why you should manage processes not (just) projects
Project management is a big thing in the corporate and public sector world and there are therefore often high expectations about how projects are delivered. […]
Management
Tables and Decision Logic
So, this week we are resuming where we left off at the end of the last post, dealing with tables and broader frameworks for capturing […]
Documentation isn’t cool – so what’s the point?
We have been thinking recently about organisational change and how it can be implemented. Last fortnight’s post focussed on how to make the change stick […]
Making the Change Stick
Last post we talked about different faces and strategies to making change. So I thought that this week we would follow up with some specific […]
Making Change and Fishing Tackle
Ok, ignore what I said last week. So much for making an executive decision to skip this part of the continuous improvement cycle. That is […]
Planning Changing
Ok gang. So the last two posts have been on documenting and then improving the steps followed to undertake an activity (yes, no matter how […]
Techniques for Tapping Procedures
Oh heck. It has been one of those fortnights and somehow my usual blog-writing commutes got gobbled up by work and conversation. But my next […]
Taking your business seriously
I seem to mention a certain man, a Mr Ronald G. Ross, an awful lot in this blog. In fact I did some online training […]
Chartering New Waters in Strategic Thinking
How do you drive out the strategy for your organisation? Is it through brainstorming? Is it a bit more tokenistic and a matter of retrofitting […]
Reading for Pleasure or Pain
Identifying the boundaries of your organisation and its operations is a fundamental part of its strategic framework and it generally uses a different skill set […]
Exploring practices – an introduction
I have written several times in the last nine months that processes are the ultimate form of implementation. To achieve an outcome, there’s no point […]
Fruitful metrics and KPIs – a Story
Imagine you are the boss of a lolly shop selling the most colourful range of fruit chews ever made. Orange and banana, lime and kiwi […]
Realistic Rulebooking
A rule book is ‘what’ I’ve identified as the end product of documenting business rules to support the delivery of superior business achievements, but I’ve […]
Chaining Actions to Value
One thing that often is missed by organisations is an understanding of how their complex operations contribute toward the satisfaction of the end user. There […]
Keep Calm and Carry On… IMPROVING!
It is all very well working hard, following processes and generally being good employees, but what is the point unless you know that (a) you […]
All About Going with the Process Flow
Yes, this is the week that I’ve been looking forward to. Where I zip down my outfit to reveal …. Processwoman! So today we are […]