Documentation isn’t cool – so what’s the point?
We have been thinking recently about organisational change and how it can be implemented. Last fortnight’s post focussed on how to make the change stick […]
Business process improvement
Making Change and Fishing Tackle
Ok, ignore what I said last week. So much for making an executive decision to skip this part of the continuous improvement cycle. That is […]
Planning Changing
Ok gang. So the last two posts have been on documenting and then improving the steps followed to undertake an activity (yes, no matter how […]
Inevitable Logic and Process Improvement
Given we have spent the last couple of posts exploring how to document activity steps and how to elicit them, it is fitting that we […]