Documentation isn’t cool – so what’s the point?
We have been thinking recently about organisational change and how it can be implemented. Last fortnight’s post focussed on how to make the change stick […]
Policies
Chartering New Waters in Strategic Thinking
How do you drive out the strategy for your organisation? Is it through brainstorming? Is it a bit more tokenistic and a matter of retrofitting […]
Policy Processing
To me, the intrigue of developing policy (for both internal and external application) lies in two areas. Firstly, in the opportunity to use your […]
Value Chaining for Government
Ok I’ve decided that we’ll stick with value chains for another week, for 3 reasons…. 1. The more I think about them the more […]
Chaining Actions to Value
One thing that often is missed by organisations is an understanding of how their complex operations contribute toward the satisfaction of the end user. There […]
Traceability in Following your Dreams
With the start of 2013 and a new set of New Year’s resolutions, it seems like the perfect time to talk about how to fulfil […]
The Serious Face of Internal Policies
I have spent this week struggling to work out how to make POLICIES exciting and fun and – given that this conundrum made me skip […]
Ruling the Business Right
Today we are looking at business rules, the clear cut dos and don’ts within an organisation that slice through the grey spaces of behaviour and […]