18 Excellent Reasons to Write Down What You Do
Superior Business Analysis is based on a fairly simple premise – that to improve what you do, you need to think about what you do. […]
Improving Activities
Why you should manage processes not (just) projects
Project management is a big thing in the corporate and public sector world and there are therefore often high expectations about how projects are delivered. […]
Tables and Decision Logic
So, this week we are resuming where we left off at the end of the last post, dealing with tables and broader frameworks for capturing […]
Analysing the heck out of decisions
So finally – after deferring it off for several posts – we have made it back to decision analysis and the use of decision tables. […]
Documentation isn’t cool – so what’s the point?
We have been thinking recently about organisational change and how it can be implemented. Last fortnight’s post focussed on how to make the change stick […]
Planning Changing
Ok gang. So the last two posts have been on documenting and then improving the steps followed to undertake an activity (yes, no matter how […]
Inevitable Logic and Process Improvement
Given we have spent the last couple of posts exploring how to document activity steps and how to elicit them, it is fitting that we […]
Techniques for Tapping Procedures
Oh heck. It has been one of those fortnights and somehow my usual blog-writing commutes got gobbled up by work and conversation. But my next […]
Charting the Flow
Finally here’s the subject I’ve been waiting for! Not because the other topics we’ve covered are irrelevant or mundane. Nope, this is more of a […]
The Leader’s Handbook – About a Book
Today we are doing something a little bit different and instead of exploring my next planned topic, I will be reviewing – or enthusiastically regurgitating […]
Putting Risk in its Place
Hmmmm. Just looking at that word ‘risk’ gets me a bit scared. It’s silly really. There are tiny risks, infinitesimally unlikely risks, funny risks and […]
Keeping it Clean – Sorting Ideas for Success
The opportunities associated with generating lots of ideas are only realised when you know what to do with them. Surely no one can argue with […]
Reporting Data off into the Sunset
Over the last couple of posts we’ve been looking at the reporting part of an organisational framework and hopefully you’ll be happy to hear we’re […]
Fixing Teeth and Performance Reporting
Performance reporting to some people seems akin to a root canal… except that it keeps happening over and over again. Why do I say that? […]
Intriguing Decision Tables
I’ve been looking forward to this fortnight’s post as it’s on a topic which intrigues me, but that I haven’t explored too much in the […]
Process Models: A Minor Space Odyssey
The post for this week (or rather this fortnight – you may have noticed that my posts have slipped further apart) will probably prompt a […]
Templation: Anything Worth Doing is Worth Doing Right
Today we’re thinking about forms and templates – those reusable artifacts that mean every time you need to produce a letter or a piece of […]
Living SOPily ever after
Standard Operating Procedures are – embarrassingly enough – very close to my heart. For me Standard Operating Procedures, otherwise known as SOPs, are standards, knowledge […]
Policy Processing
To me, the intrigue of developing policy (for both internal and external application) lies in two areas. Firstly, in the opportunity to use your […]
Value Chaining for Government
Ok I’ve decided that we’ll stick with value chains for another week, for 3 reasons…. 1. The more I think about them the more […]
Chaining Actions to Value
One thing that often is missed by organisations is an understanding of how their complex operations contribute toward the satisfaction of the end user. There […]
Traceability in Following your Dreams
With the start of 2013 and a new set of New Year’s resolutions, it seems like the perfect time to talk about how to fulfil […]
All About Going with the Process Flow
Yes, this is the week that I’ve been looking forward to. Where I zip down my outfit to reveal …. Processwoman! So today we are […]